Delivery Information

Free Delivery 

New Furniture is delivered free locally (within a 15 mile radius of our Heywood sales office) and installation is an optional service priced at £30 + VAT per desk/cupboard/bookcase, £40 + VAT per meeting table and £10 + VAT per chair - this includes delivery to a room of choice (ground floor as standard), installation and removal of all rubbish/packaging. Please note with the current Covid-19 situation we reserve the right not to install furniture if we feel it is unsafe for our staff to do so. We are happy to install furniture in empty offices/safe areas where social distancing can be adhered to, we are not currently installing furniture in private households. 

All of our furniture deliveries are pre-booked with our customers directly, this is to ensure failed deliveries are avoided as external couriers charge for such circumstances. We require an up to date contact number as we cannot be held responsible for delivery delays if our Transport team are unable to contact you. 

We deliver office furniture weekdays between 9:00am and 5:00pm, we will do our best to give you a specific delivery time slot on the day of your delivery. 

After you order office furniture on our website a member of our team will contact you to arrange delivery and installation (unless the item is being shipped). Please let us know of any access/installation issues such as stairs or limited parking options. Please note that New Furniture ordered for Local Delivery is delivered the following week as it is delivered to our warehouse direct from our manufacturer every Monday.  

New boxed chairs (unless otherwise stated) are dispatched free of charge directly from the manufacturer and usually arrive in 1-2 working days. Please note new chairs are delivered boxed and require self assembly. We offer a built & bagged service for boxed chairs, the cost of this is £20.00 + VAT per chair (inc delivery). 

New office furniture unless otherwise stated is delivered flat packed and will require self assembly. New furniture UK delivery is free of charge Economy (3-5 working days) or £20.00 for Express (24-48 hours Mon-Fri). These delivery charges are a flat rate fee regardless of the quantity of items ordered, orders over £500.00 are delivered free of charge via express shipping. Some furniture items are made to order, please check product descriptions for delivery times of MTO products.

Please note there is a £7.00 delivery surcharge for orders under £30.00 where it would not be cost-effective to send the items free of charge e.g. accessories/fixings. 

Please note that Pre-Order items have expected due dates which we can provide on request. These dates can and do change due to production delays/staff absences at manufacturing companies, more so due to Covid-19 and Brexit. We can usually advise whether stock is confirmed or estimated, please contact us to discuss this. Orders that are made which include Pre-Order items are dispatched once all items are available, we can split items off orders and send them once ready but there may be an extra delivery charge for this service. 

Our full replica plant range is delivered free of charge within 3-5 working days.

Please be aware the furniture delivery costs listed applies to Mainland UK postcodes only. If you require furniture delivered to the Scottish Highlands/Northern Ireland please contact us prior to ordering for a quote. We do offer a full UK delivery and installation service, please contact us for a quote.

The following postcode areas may incur additional delivery charges: PH32+, PA20+, AB40+, KA27, KA28, IV, BT. IM, TR21-25, PO30+, KW, ZE, HS, GY. JE & Channel Islands. If you require a delivery to one of these areas we would recommend contacting us prior to ordering to confirm delivery charges.  

Please be aware new furniture delivery is Monday-Friday and covers delivery only (curb side if palletised). If you require installation, including room of choice placement please contact us for a quote. 

Please note, furniture deliveries will have a pre-arranged delivery day, should this delivery fail due no-one being available, re-attempts will be at the courier’s discretion and they may return the items to us following the first failed delivery attempt. We therefore reserve the right to charge additional delivery costs should this arise.

Due to the nature of the office furniture industry stock levels can fluctuate quickly and while we always do our best to keep website stock levels accurate sometimes items can sell before our system has time to update. In this event we will email you within 12 hours of receiving your order and will do our best to offer an alternative product or a full refund if nothing else is suitable. 

We can offer nationwide delivery on most products if required, please contact us for a delivery quote: 

Have a question?

01706 869888 or Contact us